NailsCleanPro refund policy

The window

You have 60 days from the date your order is delivered to request a refund of the purchase price. Delivery date means the date recorded by the carrier, not the date you opened the box. Requests are counted from when your email reaches [email protected], so send it on day 60 rather than posting a parcel on day 60.

Opened bottles

Opened, part-used and empty bottles are all covered. There is no requirement that a seal be intact and no restocking charge is applied at any point. This is deliberate: a 60-day window on sealed goods only would be worthless for a product that takes weeks to assess.

Starting a refund

Email [email protected] or [email protected] with your order number. We reply with a return address and a reference number, normally the same business day. Write the reference on the outside of the parcel. Parcels arriving without one cannot reliably be matched to an order, which delays the money going back to you.

Return postage

You pay return postage where you have changed your mind or the product did not suit you. Cedarhouse Personal Care, Inc. pays it where the order arrived damaged, incomplete or incorrect, and in those cases we do not ask you to return anything before a replacement is sent.

Processing

Refunds are issued to the original payment method within five business days of the returned parcel being received and checked. Your bank or card issuer then applies its own timetable, usually three to ten further days. We cannot shorten that part and will not pretend to.

What is not covered

Two things. Products not bought through enailscleanpro.com, because NailsCleanPro is sold on this portal only and a refund can only come from the party that received the payment. And a second refund on a repeat purchase of a product you have already returned once under this policy.

Cancellations and address errors

Write within two hours of ordering and we will usually catch the parcel before it leaves. After dispatch, treat it as a return under the terms above. An incorrect delivery address supplied at checkout is not a fault of the carrier or of Cedarhouse Personal Care, Inc., but tell us anyway and we will do what we can.

Contact for anything in this policy

Cedarhouse Personal Care, Inc., 801 Broad Street, Suite 610, Chattanooga, Tennessee 37402. Telephone +1 (423) 505-1194, Monday to Friday, 8:30am to 5:30pm Eastern. Nothing in this policy affects any statutory rights you have under the consumer law of your state.